General Terms and Conditions

Last modified on December 1, 2016

Those General Terms and Conditions, and where applicable the Specific Terms and Conditions, shall be interpreted and applied as a single instrument (the "Contractual Terms" or the "Agreement"). The Agreement between HUB8 and the Customer sets forth the legal rights and obligations governing HUB8 offerings, provisioning and delivery of the Services and the Customer's receipt and use thereof.

The Agreement in its entirety shall consist of: these General Terms and Conditions (as defined hereafter), the Order Form, each applicable Specific Terms and Conditions, Policies and where applicable the Service Level Agreement.

 

1. Definitions

  • Customer: any natural or legal person who creates an account on the HUB8 Site or places an order for a Service and or more generally, who uses a Service. The Customer shall be the sole holder of the account they create. Any order placed by the representative of a natural or legal person will be deemed to have been placed by such natural or legal person themselves and as such they shall assume sole responsibility for such an order.
  • Customer Account: user account created by the Customer on the HUB8 Site which allows them to place orders for and manage Services.
  • Content (or Data): any information, data, text, software, song, sound, picture, video in any format, distributed by any means and more specifically by Internet.
  • HUB8: Transponet LLP, a company registered with Companies House, in England and Wales, company registration number OC384551, whose registered office is currently 175 Darkes Lane, Suite B, 2nd Floor, Potters Bar, Hertfordshire EN6 1BW United Kingdom.
  • HUB8 Site: the website is reachable at hub8.com or any of its sub-domains and other domain extensions..
  • General Terms and Conditions: the terms and conditions set forth hereby and applicable to any Service provided by or via HUB8.
  • ICANN or Internet Corporation for Assigned Names and Numbers: entity responsible for the coordination of the global Internet's systems of unique names and numbers.
  • Payment: definitive receipt in the HUB8' bank account of all the sums due by the Customer for the provision and/or use of one or more Service.
  • Principal: natural or legal person using the Service ordered by the Customer.
  • Provider: the party to which HUB8 will communicate the Customer's order within the scope of the Service provision.
  • Service or Services: any service referenced in HUB8' offerings and provided to the Customer by or via HUB8.
  • Specific Terms and Conditions: terms and conditions additional to these General Terms and Conditions which apply to specific services ordered and/or used by the Customer.
  • Working Day: a normal workday within the meaning of English civil law, exclusive of weekends and legal holidays.

 

2. Generalities

2.1. The purpose of these General Terms and Conditions is to set forth the conditions under which HUB8 will offer the Services referenced on the HUB8 Site to the Customer.

2.2. The Customer expressly acknowledges having read, understood and agreed to the Contractual Terms. By using the HUB8 Site and submitting an order, the Customer unconditionally accepts the entirety of the Contractual Terms. The General Terms and Conditions, Specific Terms and Conditions, Policies and all annexes thereto, shall remain in effect for the entire term of the contractual relationship and any subsequent related issues.

2.3. The General Terms and Conditions will remain in effect without regard to the cancellation or addition of one or several Service(s) resulting from the expiration or termination of any Specific Terms and Conditions or the coming into force of new Specific Terms and Conditions. The introduction of new Specific Terms and Conditions will not affect other Specific Terms applicable to other Services. The termination of the General Terms and Conditions will entail the termination of the entire Agreement.

2.4. It shall be the Customer's sole obligation to obtain all necessary computer and telecommunication equipment required to use the Service. The costs associated with the acquisition, renting, use and maintenance of such equipment shall be entirely borne by the Customer, and HUB8 makes no warranty regarding the compatibility of such equipment with the Service ordered by the Customer.

2.5. Only the English version of the Contractual Terms is binding for HUB8 and the Customer. Any translation available on the HUB8 Site is only provided for informational purposes and the English version will always apply and prevail in any and all interpretation.

 

3. Formation of the agreement

3.1. Order form

Any request for service from the Customer must be submitted to HUB8 via an online order form and pursuant to the terms and conditions hereafter (the "Order Form").

In application of article 2 hereof, the submission of an Order Form to HUB8 constitutes the Customer's unconditional acceptance of the entire General Terms and Conditions, Specific Terms and Conditions as well as the prior acceptance of all Policies, legal, administrative and technical rules and regulations relevant to the Service ordered.

3.2. Agreement conclusion

The order placed by the Customer, who declares having full legal capacity to enter into this agreement, shall only constitute a definitive order upon payment in full of all required fees as detailed on the HUB8 Site.

Except insofar as HUB8 declines the Customer's order for reasons specified hereof or for any other cause deemed reasonable by HUB8, the Customer shall receive an order receipt via email within twenty four (24) hours following the order placement. In application of article 4 hereof entitled "Customer Information and Acceptance"; this order receipt shall be deemed as implicitly received by the Customer.

With regard to any territoriality issue that may arise hereunder, the Agreement between HUB8 and the Customer shall be deemed to have been concluded at the HUB8 registered office, in Potters Bar, Hertfordshire, United Kingdom. This shall be the place where the offer acceptation is received and the Service provided.

HUB8 expressly reiterates that for the purpose hereunder, the Customer is the natural or legal person in whose name the Customer Account is registered. Any order placed via the Customer Account will be invoiced to the holder of such Customer Account. If the Customer is acting on behalf of a Principal, the Customer remains nonetheless the sole party responsible for such Principal compliance with the Contractual Terms as well as for the payment of any invoice pertaining to any order the Customer may have placed.

 

4. Customer information and acceptance

4.1. By submitting an Order Form, the Customer acknowledges having verified the suitability of the Service to their need and having received all advice and information from HUB8 to make an informed decision.

4.2. When placing their first order the Customer must create a Customer Account on the HUB8 Site and provide certain details allowing them to be identified, such as: their name, email address, postal address and a phone number where the Customer is reachable (the "Customer Details"). The Customer undertakes in this respect to provide valid, accurate and complete details and to keep them up-to-date at all times.

4.3. In this regard, the Customer is informed that, to be allowed to use their Customer Account, all or part of the Customer Details will have to be validated. HUB8 shall proceed to the validation of the Customer Details by any means HUB8 sees fit and each time HUB8 will deem it necessary (the "Validation").

4.4. The Customer agrees that regular communication with HUB8 is essential to the Customer's proper use, including a passive use of the Services. Accordingly, the Customer must regularly and not less than once per month visit the HUB8 Site and more specifically log in under their HUB8 Account to take cognisance of its status and read any message HUB8 may have left. Any message posted in the Customer Account to which the Customer fails to reply within one (1) month following its posting shall be deemed to have been read and accepted by the Customer in regard to any possible subsequent effect.

4.5. By accepting the General Terms and Conditions, the Customer agrees that all emails sent to the Customer by HUB8 will be deemed to have been received and read, immediately upon error-free transmission of such emails to the address provided by the Customer for the Customer Details.

 

5. Authentication

5.1. Access to the Customer Account is protected by an authentication system based on a login and password that the Customer has selected when creating their Customer Account (the "Credentials"). Any access to and use of the Customer Account will require the entry of the Credentials.

5.2. The Credentials are personal and confidential and as such, the Customer shall never disclose them to a third party. In case of theft or loss of the Credentials or if the Customer has reason to believe that their Credentials have been disclosed to a third party, the Customer must modify them without delay.

5.3. The Customer is expressly advised that they shall bear sole responsibility for the storing and retention of their Credentials.

5.4. Any order received by HUB8 and placed via the Customer Account will be deemed to have been submitted by the Customer. HUB8 will in no event be held responsible for the consequences of any fraudulent use of the Credentials.

 

6. Term and renewal of the Services

6.1. Each Service for which payment has been duly received by HUB8 will be provided to the Customer for the term selected by the Customer in their Order Form. Any Service not renewed before the end of its term will be automatically cancelled pursuant to the terms applicable to such Service.

6.2. Notwithstanding the aforementioned, in order to avoid involuntary Service terminations, HUB8 allows the Customer to activate in their Customer Account an automated renewal option for each Service they have subscribed to.

If this option is activated, HUB8 will attempt to initiate the renewal of the applicable Service before its expiration date and for the term selected by the Customer, or failing that, for the minimum term allowed for each Service. This automated renewal functionality is however dependent on the association of a valid method of payment with the Customer Account prior to the day of the renewal attempt.

The Customer understands and accepts that the fees applicable to the Service on the date of the automated renewal may differ from those of the Customer's initial order. It is the Customer's sole obligation to regularly visit the HUB8 Site to take cognisance of any fee evolution and to activate or deactivate the automated renewal option for each of  their Service subscriptions. The Customer will be deemed to have accepted the fee modification if this option is not deactivated on the day of the automated renewal attempt. In the event the Payment Method registered in the Customer Account will not allow automated renewal to proceed, HUB8 will inform the Customer by email that they must instigate a manual renewal of their Service subscription.

The Customer acknowledges and accepts that they bear sole responsibility for the association of a valid Method of Payment with their Customer Account and that HUB8 cannot be held responsible for the lack of such an association.

6.3. Notwithstanding the aforementioned, the Customer shall be able to renew the term of each of the Services they have subscribed to by manually submitting an Order Form for their renewal via the Customer Account.

6.4. In any event, HUB8 shall notify the Customer several times of the expiration of their Service subscriptions by sending emails to the email address registered as part of the Customer Details. HUB8 cannot be held responsible in the event the Customer fails to proceed to the renewal of their Service or in the event that the Customer Details are or have become inaccurate and the Customer does not receive HUB8 expiration notices. The Customer will bear sole responsibility for the renewal of their Service subscription(s).

 

7. HUB8 rights and obligations

7.1. HUB8 retains the right to modify the Contractual Terms at any time. In this case, HUB8 shall inform the Customer of such modifications via the HUB8 Site or by displaying a message in the Customer Account. If the Customer disagrees with any fundamental modification to the Contractual Terms, the Customer may terminate the Agreement within a month following the displaying of the message announcing the fundamental modification. Any termination based on these grounds shall be operated in accordance with the terms of article 14 hereof. The Customer acknowledges and agrees that by using the Services after the one month delay has lapsed; the Customer accepts and undertakes to abide by the amended Contractual Terms.

7.2. HUB8 also retains the right to reduce or expand its offered Services. HUB8 shall inform the Customer of any such offering modification via the HUB8 Site or by displaying a message in the Customer Account and/or by sending an email to the email address registered as part of the Customer Details. Thus HUB8 retains the right to discontinue or suspend the provision of any Service at any time. The refund terms specified in article 9.6 hereof shall apply in such a case.

7.3. HUB8 also retains the right to modify the Services' applicable fees, to take into account for example but not limited to, any price modifications imposed by the Providers, any currency exchange rate evolution or any additional tax levies. It is the Customer's sole obligation to remain informed of any Service fee evolution by regularly visiting the HUB8 Site.

7.4. Lastly, HUB8 retains the right to decline any Order Form on which objects appear as blatantly defamatory, contrary to morals and public order or infringing upon any provision of the Contractual Terms, in particular those of article 10.3 hereof.

Notwithstanding the foregoing, HUB8 has no obligation to monitor and control the content of the Customer Order Form and furthermore is in no position to assess the consequences of the customisation of the Service with regards to specific national statutes, Policies and more generally with regards to any applicable regulation. Additionally, HUB8 has no means to know in advance which kind of use the Customer intends to make of the Service. Therefore HUB8 cannot be held responsible for the use of the Service by the Customer and its possible consequences. In particular, HUB8 does not warrant that the customisation of the Service made by the Customer - for example the choice of the Domain Name or the displaying of the Content on the Customer's website - will not infringe upon the rights of third parties.

7.5. HUB8 undertakes to ensure its best efforts to transmit, within a timely manner, to the applicable Provider any Service request embodied in an Order Form submitted by the Customer pursuant to the terms and conditions hereof. The Customer acknowledges and accepts that HUB8 disclaims all express and implied warranties regarding the successful conclusion of the Customer order. In the event the Provider denies or is unable to execute the Customer's order, HUB8 will inform the Customer of this denial or inability without delay. HUB8 will, in no event, be held responsible for any direct or indirect consequences that such denial or inability from the Provider may have for the Customer. In the event the Order Form is accepted by the Provider HUB8 will confirm the treatment of the Customer's order via email.

 

8. Prices

8.1. The up-to-date and in effect prices are those displayed on the HUB8 Site. The prices may be modified pursuant to the terms of article 7.3 hereof. Unless otherwise expressly provided, the prices are exclusive of all taxes which shall be paid by the Customer. Payments under the Agreement shall be made at HUB8 registered office. Any additional fee attached to a payment to HUB8 will be borne by the Customer. The net amount received by HUB8 must be strictly equal to the amount due by the Customer.

HUB8 may offer product-level pricing in various currencies; however, transaction processing is supported only in a select number of the currency options displayed on this Site. For the supported currencies the transaction will be processed in the supported currency and the pricing displayed during the checkout process will be the actual amount processed and submitted to your bank for payment. If the currency selected is not a supported currency, then the transaction will be processed in euros and the pricing displayed during the checkout process will be an estimated conversion price at the time of purchase. In either case (whether the currency selected is a supported currency or not), if the transaction is processed in a currency that differs from the currency of your bank account, you may be charged exchange rate conversion fees by your bank.  In addition, due to time differences between (i) the time you complete the checkout process, (ii) the time the transaction is processed, and (iii) the time the transaction posts to your bank statement, the conversion rates may fluctuate, and HUB8 makes no representations or warranties that (a) the amount submitted to your bank for payment will be the same as the amount posted to your bank statement (in the case of a supported currency) or (b) the estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement (in the case of a non-supported currency), and you agree to waive any and all claims based upon such discrepancies (including any and all claims for a refund based on the foregoing). In addition, regardless of the selected currency, you acknowledge and agree that you may be charged Value Added Tax ("VAT"), Goods and Services Tax ("GST"), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section.

8.2. The main fees for HUB8 Services shall always be displayed on the HUB8 Site. However HUB8 retains the right to invoice handling fees if the Customer's order incurs an additional workload. Such handling services will be invoiced on an hourly rate of twenty-five euros (€25) exclusive of tax.

 

9. Payment

9.1. Unless expressly agreed by HUB8, orders under the Agreement shall be immediately payable and executed online via the HUB8 Site by using one of the method of payments accepted by HUB8. HUB8 will only activate the Services in the Customer Account once full payment for the order has been received.

9.2. Under certain circumstances and at HUB8' sole and entire discretion, HUB8 may accept a differed payment. In the event the Customer is allowed to benefit from this deferred payment facility, the Customer undertakes to abide by the specific terms of payment specified on the applicable invoice.

9.3. The Customer agrees that any invoice for the Services shall be sent electronically to the Customer via the email address registered as part of the Customer Details. The Customer may nevertheless request the HUB8 Customer Care department be provided with a printed invoice. In such cases the Customer will be charged an administrative fee for this service. Considering the email address registered as part as the Customer Details must be valid, accurate and its content checked on a daily basis, no claim may be lodged against HUB8 in case any of the invoices sent to this email address are not received by the Customer. Furthermore the Customer is informed that all invoices issued by HUB8 for the Services and their payment status are available in the Customer Account.

9.4. Any invoice or amount not paid upon falling due will be automatically subject without formal notice to yearly interest charges amounting to 10% of the unpaid amount until such time as the outstanding amount is paid in full. Interest charges on outstanding  amounts shall start to run on the day the related invoice becomes due and will continue to accrue until the outstanding amount is paid in full without regards to the termination or cancellation of the General Terms and Conditions and/or Specific Terms and Conditions. Additionally, HUB8 shall be entitled to the payment by the Customer of an extra-judiciary fee of seventy five euros (€75) to cover the sending and handling of each formal notice sent to the Customer.

In the event an invoice remains unpaid after the sending of a formal notice, HUB8 will be entitled to suspend all Services provided to the Customer. HUB8 also retains the right to deny the Customer any requests for services if the Customer is in debt to HUB8 for any reason whatsoever.

The Customer acknowledges and accepts that any invoice remaining unpaid after a period of thirty (30) days following its issuing date will automatically lead to the cancellation of the related Service(s). Consequently, such Service will become unavailable without possibility of reactivation and any data and content related thereto will be deleted.

For the avoidance of doubt it is expressly stated here that the cancellation of a Service does not release the Customer from their obligation to pay all applicable fees owed for the provision of such Service.

Notwithstanding the foregoing and as far as possible, the Customer may, providing all outstanding invoices and interest charges as set forth in article 9.4 hereof have been paid, request the reactivation of the Service(s). All administrative, technical and other costs arising from the deactivation and reactivation of the Service(s) shall be borne by the Customer.

9.5. Credit Account

HUB8 will provide the Customer with a credit account accessible via the Customer Account (the "Credit Account").

The Credit Account may be funded:

  • by the Customer: using one of the Methods of Payment accepted by HUB8.
  • by HUB8: within the scope of the refund of an invoice paid by the Customer but for an order which cannot be satisfied.

The Customer understands and agrees that the Credit Account is not a bank account and that its balance shall not generate any handling fee or interest income for the Customer.

The balance of the Credit Account may be used by the Customer to pay for the order of a Service as well as by HUB8 to settle any of the Customer's outstanding invoices.

The Customer acknowledges that they may request the payment of their Credit Account balance in cash.

9.6. Refund

By accepting these General Terms and Conditions and submitting a request for a refund (the "Refund"), the Customer expressly agrees to the following Refund terms (“Refund & Cancellation Policy”).

 

10. Customer acknowledgments and covenants

10.1. Third party rights

When placing their order for the Service as well as while using the Service, the Customer expressly undertakes not to infringe on the rights of any third party. Consequently, the Customer will be solely responsible for the customisation of the Service and its use and will bear sole responsibility for any incidental infringements of personality rights, intellectual property rights and more generally, any prior rights.

It shall be the Customers' sole responsibility to conduct all necessary searches for precedence of distinctive marks and more generally to ensure that their intended customisation and/or use of the Service will not infringe on any third party's rights.

10.2. Legal provisions pertaining to electronic communication services

When using the Service, the Customer will abide by the legal provisions pertaining to electronic communication services, including in particular Telecommunications Act 1984, as well as every European Directive, irrespective of their transposition in national laws, pertaining to electronic signature, electronic commerce and Personal Data protection (as defined in article 13 hereof).

10.3. Compliance with legal and regulatory provisions

The Customer commits to take all necessary action to ensure that their customisation and use of the Service they order from HUB8 don't breach any legal or regulatory provisions, including especially those pertaining to public order, public security and public decency, currently enforceable in England, Wales and elsewhere. In application of article 11 hereof, the Customer will bear sole responsibility for breach of any legal or regulatory provisions.

Additionally, the Customer will refrain from disguising and/or falsifying their identity when using the Service. The Customer will also refrain from directly or indirectly spreading computer software that may damage the computer equipment of its recipient(s).

More generally, the Customer will abide by any legal and regulatory provisions applicable to them and/or their use of the Service.

If HUB8 has reasonable grounds to believe that the Customer is in breach of any of the terms set forth by this article 10, HUB8 shall send the Customer a written notice, by email or post using the Customer Details, requesting that they remedy said breach. In case the Customer fails to remedy the breach within five (5) days, HUB8 will be entitled to suspend all the Services to the Customer. In such case, the Customer will not be entitled to any refund.

10.4. Customer's liability

10.4.1. The Customer acknowledges and accepts the risks associated with the use of the Internet as a means of communication as well those associated with the storage of Data on a server connected to the Internet.

10.4.2. The Customer will be solely responsible and liable for the Content they make available to the public and more generally for the Content they distribute. The Customer's liability shall include all claims, actions, proceedings, losses, liabilities, damages, costs, expenses howsoever suffered or incurred by HUB8 due to the Customer's use of the Service.

10.4.3. The Customer shall equip themself with the necessary protection system to protect their computer equipment against third party intrusion and malicious software vulnerability. The Customer will bear sole responsibility for any damages or loss of the Content as well as any direct or indirect consequences thereof (such as a loss of chance, business, income, revenue or profits).

 

11. Limitation of liability

11.1. HUB8 shall not be held liable for the Service failure to meet the Customer's specific needs.

It is the Customer's duty to ensure that the Service meets their specific needs prior to submitting their order by reading HUB8' offering details on the HUB8 Site and requesting further details from the HUB8 technical department. Acceptance of those General Terms and Conditions implies an adequate knowledge of the Service's nature and scope. Unless expressly stated otherwise, HUB8 is only bound by a best-efforts obligation when providing Services.

11.2. HUB8 shall not be held liable for any delay or failure to provide the Service, where such delay or failure result from, among other causes, a power failure, telecommunication failure, failure from the Internet itself and more generally from any event on which HUB8 does not have exclusive control, including expressly any delay or failure from a Provider.

11.3. HUB8 will not be held liable for any of the Customer's actions breaching the rules set forth by article 10 of those General Terms and Conditions.

11.4. The Customer commits to abide by all Policies applicable to the Services and further acknowledges that the terms of those Policies may be modified at any time. The Customer understands and accepts that HUB8 has no control over the terms of the Policies. HUB8 shall therefore in no event be held liable for any consequences resulting from such modification.

The Customer further acknowledges and accepts that each Provider will accept or refuse to process the Customer's order pursuant to its own terms of service. HUB8 will not be held liable if the Customer's order is denied by the Provider or if the Service provision is cancelled or suspended for any reason whatsoever, even if the Service appears to be available in the Customer Account and the applicable fee has already been paid by the Customer.

11.5. HUB8 shall not be responsible for the loss of any documents required by the Providers. The Customer is advised that they should always send certified copies and not original ones.

11.6. HUB8 shall not be responsible for any technical inaccuracy or typing error in the information displayed on the HUB8 Site. This information may from time to time be modified. HUB8 reserves the right to optimise and/or modify the HUB8 Site at any time. HUB8 shall not be responsible for any malfunction, interruption or error which may occur during such optimisation / modification.

11.7. Under no circumstances will HUB8 be held responsible or liable for any loss or damage caused in connection with the use of HUB8 services that are provided free-of-charge. The Customer shall not be entitled to assert any claim for loss or damage in connection with any malfunction in free-of-charge services, irrespective of the nature of such malfunction or the consequences thereof.

11.8. HUB8 shall make its best efforts to ensure that the quality of the Services provided by the Providers, HUB8' subcontractors and co-contractors, meets acceptable standards. However, HUB8 shall not be responsible for any loss or damage incurred by the Customer as the result of any service interruption outside HUB8' control. HUB8 shall not be responsible for any malfunction that affects the Internet in general and more specifically those affecting HUB8 communications with the Providers.

11.9. Notwithstanding additional limitations set forth by the Specific Terms and Conditions, the Customer expressly agrees that HUB8' liability will in no event be higher than the amount paid by the Customer during the year preceding the one where an indemnification claim is asserted and within the limit of the amount paid for the Service(s) to which the claim pertains. The limit set by this article applies to each indemnification claim, it being understood that multiple indemnification claims pertaining to the same event shall only be eligible to only one indemnification.

11.10. HUB8 shall in no event be responsible for any loss or damage of the Customer's Content. The Customer is advised to make regular backups of their Content.

11.11. The Customer will in no event be entitled to any damages or interest for any indirect loss, costs or expense such as a loss of business, loss of turnover, loss of Content or any delay or lack of competitiveness.

11.12. No provision in these General Terms and Conditions shall be interpreted as limiting in any way HUB8' liability in case of fraudulent conduct or gross negligence.

 

12. Guarantee

The Customer acknowledges that their use of the Service is made under their own and sole responsibility and accepts that HUB8 and/or its employees shall not be held liable or responsible for such use in any manner whatsoever.

12.1. The Customer, at their own expense, will indemnify, defend and hold harmless HUB8 and its employees, directors, officers, representatives, agents and affiliates, against any claim, suit, action, or other proceeding brought against HUB8 or any affiliate of HUB8 based on or arising from any claim or alleged claim relating to the use of the Service by the Customer.

12.2. In the event of an indemnified event, HUB8 will provide the Customer with prompt notice of any such claim, and upon the Customer's written request, HUB8 will provide to the Customer all available information and assistance reasonably necessary for the Customer to defend such a claim, provided that the Customer reimburses HUB8 for its actual and reasonable costs. HUB8 shall have the right to control its defence to any claim or in litigation, through counsel of its choice, whose fees shall be subject to indemnification as provided herein. The Customer will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by HUB8 in connection with or arising from any such claim, suit, action or proceeding.

 

13. Confidentiality and personal data protection

13.1. In order to manage, administer and invoice the Services, HUB8 will register certain personal data pertaining to the Customer (the "Personal Data"). The Customer may exercise their right to access, rectify and object to the processing of the Customer Personal Data by contacting HUB8 via the details specified in article 1 hereof. The Customer expressly understands and agrees that the provision of their Personal Data is mandatory for the proper functioning of the Service. The Customer will be informed that if they object to the processing of their Personal Data, HUB8 may not be able to abide by its obligations under the Agreement.

HUB8 undertakes to limit the retention of the Personal Data to the period required for the provision of the Service.

In the event the Customer is acting on behalf of a Principal, the Customer warrants that they have obtained the consent of the Principal for the processing of their Personal Data pursuant to the terms hereof.

13.2. The Customer expressly authorises HUB8 to process their Personal Data to conduct market research and promotional campaigns for HUB8 products and services. If the Customer does not wish to receive such promotional material, the Customer may inform HUB8 by sending an email to info@hub8.com or a postal mail to the address specified in article 1 hereof.

13.3. Notwithstanding the aforementioned and the Specific Terms and Conditions applicable to certain Services, HUB8 undertakes to treat the Personal Data as confidential and to use its best efforts to protect it against any loss, misuse, unsecured access, disclosure, deterioration or destruction.

Consequently, aside from the processing of the Personal Data required under the Agreement between HUB8 and the Customer and for the purposes described hereof, HUB8 shall not disclose, share or sell the Customer and/or Principal Personal Data to any third party.

13.4. HUB8 shall make its best efforts to ensure that any bank information that is submitted to HUB8 is kept secret. However, HUB8 shall not be held responsible or liable for any fraudulent practice occurring on the Internet.

In this regard, the Customer acknowledges the risks inherent to open computer networks such as the Internet and accepts to bear the consequences.

 

14. Terms and termination

14.1. The General Terms and Conditions will last for as long as any of the Specific Terms and Conditions pertaining to the provision of the Services are in force.

14.2. The term of each Specific Terms and Conditions shall be specified within each of those texts and may differ depending on the Service they pertain to. By default, the term of the Specific Terms and Conditions is deemed to be indefinite.

14.3. The Customer may terminate the Agreement at any time by sending a two (2) month notice termination letter by registered mail to HUB8 at the address specified in article 1 hereof. The termination notice shall only begin once payment of all sums owed by the Customer to HUB8 has been made. The customer will not be refunded of any of the sums already paid. The Customer understands that the termination of the Agreement automatically entails the termination of all Services provided by HUB8 to the Customer.

14.4. HUB8 may terminate the Agreement at any time by sending a two (2) month notice termination letter by registered mail to the Customer at the address provided in the Customer Details. The Customer will be refunded the fees they paid for the Services on a pro-rated basis for the remaining of the applicable term, starting thirty (30) days after the receipt of the termination notice.

In the case of a breach of any of the Contractual Terms by the Customer, HUB8 shall be entitled to terminate any of the Services and where applicable, the whole Agreement. In such a case the termination will be without notice and with immediate effect and the Customer will not be entitled to any refund.

HUB8 retains the right to suspend or cancel the provision of any Service if the Customer appears to have placed an order with inaccurate information or information inconsistent with the declarations and guarantees described in article 4 hereof. In such case the termination will be without notice and with immediate effect and the Customer will not be entitled to any refund.

15. Service suspension

15.1. In case the Customer fails to fulfil any of their obligations thereof and in particular those set forth by article 4 hereof, or in case of blatant breach of the terms of article 10 and/or any applicable legal or regulatory provisions, HUB8 shall be entitled to suspend the whole Customer Account without prior notice and thus prevent the Customer from benefiting from the Services without the Customer being entitled to any compensation. Such suspension may result in the disconnection of the Services from the Internet.

The Customer acknowledges that any suspension of their Customer Account which lasts more than twelve (12) months will automatically result in the termination of every Service attached to such Customer Account.

15.2. The Customer Account may also be suspended by HUB8 during a maintenance operation of HUB8 servers or upon request of any competent judiciary or administrative authority. HUB8 also retains the right to suspend the Customer Account in case a claim, suit, action, or other proceeding has been brought against HUB8 in relation with the Customer use of the Service.

15.3. Every suspension of Service shall last until its cause has ceased.

15.4. The Service suspension will in no event suspend the payment obligation of the Customer and further shall not entitle the Customer to any compensation from HUB8, no matter the direct or indirect consequences of such suspension (such as a loss of chance, business, income, revenue or profits).

 

16. Severability

If any term or other provision of the Contractual Terms is determined to be illegal, invalid or unenforceable, all other conditions and provisions of this shall nevertheless remain in full force and effect. Further, HUB8 commits to replace any invalid, void or unenforceable term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the original intention of the parties.

 

17. Assignment

HUB8 retains the right to assign or transfer any rights and obligations of the Agreement without the Customer's prior approval, who expressly waives any claim to obtain the execution of any obligation by HUB8 after its transfer or assignment.

 

18. Force majeure

18.1. Neither the Customer, nor HUB8 shall be responsible for any failure or delay to fulfil their obligations under the Contractual Terms as the result of an event of force majeure as defined by applicable law or jurisprudence. The Customer expressly acknowledges that their lack of financial capacity to pay the fees for the Services provided by HUB8 will in no event qualify as a force majeure event.

18.2. HUB8 will not be held liable for any direct or indirect loss or damage resulting from the failure of HUB8 to fulfil any of its obligation under those General Terms and Conditions or Specific Terms and Conditions due to a force majeure event or due to the action of third party (such as a failure of the public network or network provider or the failure of a Provider for example).

 

19. Notification procedure

19.1. In any case where a third party notifies HUB8 of its claim against the Customer customisation and/or use of the Service, HUB8 shall promptly notify the Customer of such a claim by sending them a copy of it via the Customer Details.

In all such instances the third party shall be informed of HUB8' notification to the Customer, keeping in mind that it does not fall within HUB8' jurisdiction to either prejudge the Customer's customisation and / or use of the Service vis-a-vis the rights of such third party, nor to suspend or terminate the Service on this basis.

HUB8 shall be entitled to charge the Customer for any action performed on the Customer's behalf in connection with a third party claim, insofar as the Customer fails to acknowledge receipt of the HUB8 notification in regard to such a claim, or if HUB8 finds it necessary to take action in regard to such a claim such as sending a registered letter and making phone calls on behalf of the Customer and the complaining third party.

19.2. HUB8 reserves the right to disclose the Customer Details, Content, communication with HUB8 and more generally, any information regarding the Service ordered by the Customer, in such a case where such information has been requested by a competent judiciary and or administrative authority pursuant to applicable law.

 

20. Dispute and litigation

Pursuant to the provisions of those General Terms and Conditions, if a dispute arises between the Customer and a third party in regard to the use of the Service, the Customer will be solely responsible for all consequences of this dispute and HUB8 shall not be involved in such dispute and its settlement in any way.

 

21. Applicable law and jurisdiction

21.1. This Agreement shall be construed and governed in all respects in accordance with the Law of England and Wales.

21.2. Any dispute pertaining to the Contractual Terms, their interpretation or execution that may not be amicably settled shall be subject to the exclusive competence of the English Courts.