Refund & Cancellation Policy

In the event the Customer could not be provided with the Service they ordered, HUB8 will refund the amount paid by the Customer to their Credit Account. The Customer will then be entitled to request a refund in cash.

The Refund will only be granted after all outstanding HUB8 invoices have been paid and will always be operated using the same method of payment which was used by the Customer to place the related order. Lastly and without regards to the method of payment used to proceed to the Refund, HUB8 will be entitled to charge the Customer an administrative fee amounting to five percent (5%) of the amount to be refunded with a minimum of five euros (€5).

Standart refund terms

Products purchased from HUB8 may be refunded only if cancelled within the following timeframe:

  • Annual Plans - Within 30 days of the date of the transaction

  • Monthly Plans - Within 48 hours of the date of the transaction. Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by HUB8 in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.  Please see below for refund terms applicable to such products.  

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

Products with special refund terms

 

  • Purchased Product with free Domain
    In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on HUB8 Site and is not subject to any promotion, discount, or other reduction in price).
  • Hosting Services
    If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
 

Products not eligible for refunds

  • Cloud Servers

  • Premium Domain Names

  • Domain redemption Fees

  • Domain registrations or renewals

  • Domain transfers (if successful)